By: Husni Husain,
What is an excellent customer service? Who determines it? What are the things that can make an excellent service? How sure you are that it is excellent to all your customers? Or, is it just like beauty, only to the eyes of the beholder. One man’s excellent can be one man mediocre.
How strong are your financial? Can you provide all wondrous things to your services or products? If not, how do you compete with stronger competitors in terms of facilities or physical materials?
With all the above questions, how do we sustain our customers from going to our competitors? How are we going to ensure that the customers will come back and do business with us?
The secret to all these is customer service, but not just any service, but service which comes from the sincere heart. Everything must come from the heart. This is the key to attract any normal humans to come back and do business again and again and again. Believe me, I know this. I’m running a budget hotel, Hotel Seri Malaysia Kulim – a-2-star hotel, and I practice what I said – everything comes from the heart, and you know what, the result shows. 80 percent of my revenue comes from repeat customers.
You might be thinking that I’ve my own niche market, which is lower income group. Don’t be too sure. You never know how much the big boys willing to go down on their rates just to capture your market and make you close shop. I don’t have the luxury and the financial backup to do that. The best I can do is to make sure our services comes from the sincere hearts.
You know what, I have compiled a manuscript about excellent customer service. In this manuscript I have listed all the practical tips and ideas for customer service which I have been practicing and will practice in my organization – believe me, the result shows. Hopefully you will learn something from this manuscript. And, please don’t just learn them, implement them. Click here http://www.thankyou.com.my to get the manuscript.
Best regards
Husni Husain
husni@serimalaysiakulim.com
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